General Terms and Conditions (GTC)

1. General

These general terms and conditions (hereinafter referred to as "GTC") apply to all contracts concluded between room4 Ventures GmbH and customers who are consumers.

A consumer is any natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity.

2. Recognition of the terms and conditions

The customer accepts these terms and conditions and agrees to them as soon as he places an order. The contracting parties agree on the application of Austrian law. If the consumer has his domicile or his usual place of residence in Germany or if he is employed in Germany, only the jurisdiction of the court in whose district the place of residence, the usual place of residence or the place of employment lies can be established for an action against him; this does not apply to legal disputes that have already arisen.

3. Defense clause

The inclusion of general terms and conditions or contractual conditions of the customer that deviate from these terms and conditions will be rejected unless these are expressly recognized by room4 Ventures GmbH.

4. Conclusion of the contract

4.1. The product presentation on the website does not constitute an offer in the legal sense. It is an invitation to the customer to submit an offer himself. The customer submits the offer in the legal sense by placing the order. The confirmation of the receipt of the order takes place together with the acceptance of the order immediately after sending by an automated e-mail. With this e-mail confirmation, the purchase contract is concluded.

4.2. In the overview of the assortment of the online shop, the customer can select the desired product (s) by clicking on the button "Add to shopping cart". The selected goods are temporarily stored in the shopping cart during the customer's visit to the website The order process is continued by clicking on the button “Proceed to checkout” next to the goods listed in the shopping cart. On the following page, the customer is asked to log in to the online shop, provided they already have an account, or to register for the first time. An order as a guest customer is also possible. The customer then selects the place of delivery he has chosen and the method of payment he wishes and enters the data required for the execution of the payment and delivery. When choosing external payment services such as PayPal, Klarna, Sofortüberweisung, the customer is redirected to the external website of the respective payment service provider. Before the order is submitted, the data relevant to the order are summarized in an "order overview". The customer is free to check his information in the order overview again and, if necessary, to correct it, before sending his order to room4 Ventures GmbH by clicking on the "Submit & Pay" button. By clicking on the "Send & Pay" button, the customer submits a binding purchase offer for the goods he has selected.

4.3. After receipt of the order, room4 Ventures GmbH sends a notification email to the email address provided by the customer, in which the receipt of the order is confirmed and its content is reproduced (hereinafter referred to as "order confirmation"). If room4 Ventures GmbH refuses to conclude the contract, the customer will be informed immediately by email.

5. Storage of the contract text

The text of the contract, i.e. the customer's information on the order process, is saved by room4 Ventures GmbH and can be viewed by the customer under the link “My Account” à “My Orders”. Regardless of this, room4 Ventures GmbH sends an order confirmation and these terms and conditions to the email address provided by the customer.

6. Prices

  1. All product prices are total prices; they contain the statutory sales tax (value added tax).
  2. Price errors reserved. If the correct price is higher, the customer will be contacted; In this case, a contract is only concluded if the customer wants to buy at the actual price. If the correct price is lower, this price will be calculated.

7. Shipping costs

  1. In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs and the threshold value in the offers. The applicable sales tax is included in the shipping costs.

8. Terms of delivery

  1. Unless otherwise agreed, delivery will be made to the address given by the customer. We also deliver to packing stations.
  2. Room4 Ventures GmbH bears no responsibility in the event of delivery obstacles in the area of suppliers or manufacturers. If delivery or compliance with an agreed delivery time becomes impossible due to circumstances for which room4 Ventures GmbH is not responsible, room4 Ventures GmbH is entitled to withdraw from the contract in whole or in part. Room4 Ventures GmbH will inform the customer about this immediately. Claims for damages are excluded in this case. The customer will be informed of existing delivery restrictions before the order process begins.

9. Maturity and retention of title

  1. The purchase price is due at the latest when the goods are delivered.
  2. The delivered goods remain the property of room4 Ventures until they have been paid for in full.

10. Terms of payment

Room4 Ventures GmbH accepts the payment methods listed here.

  • If you pay by credit card, your credit card will be charged after you have placed your order. This also happens immediately if we do not have the goods in stock and can only send them in a few days.
  • PayPal - You pay the invoice amount via the online provider PayPal. You must be registered there or register first. After legitimation with the access data, you can confirm the payment order to us. You'll get more information during the ordering process. You can find information on data protection here.

    In cooperation with Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna:

      • Invoice: The payment period is [14] days from dispatch of the goods / ticket / or, in the case of other services, the provision of the service. The complete billing conditions for the countries in which this payment method is available can be found here: Germany, Finland, Great Britain, Netherlands, Norway, Austria, Sweden.
      • Immediately: Available in Germany, the Netherlands and Austria. Your account will be debited immediately after you have placed your order.
      • ApplePay
      • GooglePay
      • EPS transfer

      The use of the payment methods invoice, hire purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. General information about Klarna is available here. Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations.

      If an effective sales contract is concluded between you and us when you use a Klarna payment method, we assign our payment claim to Klarna.

      11. Warranty

        1. Unless otherwise specified, the general statutory provisions apply.
        2. The warranty is excluded for defects caused by the customer. This is particularly the case with improper handling, incorrect operation or unauthorized repair attempts.
        3. The shortened limitation period does not apply to damage caused by a grossly negligent breach of duty by room4 Ventures GmbH or an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of room4 Ventures GmbH. The shortened limitation period also does not apply to claims for damages due to the negligent or willful breach of essential contractual obligations. Essential contractual obligations are obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance of which the customer can regularly rely.
        4. If goods are delivered with obvious transport damage, please report such errors to the deliverer immediately and contact us as soon as possible. Failure to make a complaint or contact us has no consequences for the statutory warranty claims of consumers and only serves to support the provider in asserting his claims against the company commissioned with the delivery of the goods or the insurance company.
        5. Insofar as a manufacturer's guarantee exists, the customer must assert the claims arising from this directly against the manufacturer. The liability of room4 Ventures GmbH from the guarantee is excluded.

        12. Disclaimer of Liability

        1. Claims for damages by the customer against room4 Ventures GmbH are excluded unless room4 Ventures GmbH or its vicarious agents have acted with intent or gross negligence.
        2. Liability for damage to life, body and health, for negligent or intentional breach of essential contractual obligations or to the extent that liability is mandatory under the Product Liability Act or due to negligence when the contract is concluded or due to other breaches of duty or tortious claims for compensation for property damage remains unaffected. Essential contractual obligations are obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the compliance of which the customer can regularly rely.

        13. Right of set-off, right of retention

        1. The customer is not entitled to offset against our claims unless the customer's counterclaims have been legally established or are undisputed. The customer is also entitled to offset against our claims if he asserts notices of defects or counterclaims from the same purchase contract.
        2. The customer may only exercise a right of retention if his counterclaim is based on the same purchase contract.

        14. Data protection

        Data protection provisions are contained in the data protection declaration.

        15. Protection of minors

        The sale of alcohol to young people under the age of 18 is prohibited by law. Our offers regarding alcohol are therefore aimed exclusively at adults. With your order you assure us that the recipient of the goods is older than 18 years.

        16. Changes to the General Terms and Conditions / Reservation of changes

        We are entitled to unilaterally change these general terms and conditions, insofar as this is necessary to remove equivalence disruptions that subsequently arise or to adapt to changed legal or technical framework conditions. We will inform the customer of a change by sending the content of the changed regulations to the last known e-mail address of the customer. The change becomes part of the contract if the customer does not object to the inclusion in the contractual relationship in writing or in text form within six weeks after receipt of the notification of change.

        17. Severability Clause

        If a provision of these general terms and conditions should be ineffective, the effectiveness of the remaining provisions will not be affected.

        18. Contract language

        The language available for the conclusion of the contract is German.

        19. Contract Law

        Austrian law is applied to the contractual relationship.

        20. Arbitration Board and Online Dispute Resolution

        We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:

        In the event of problems, you can submit a complaint via this platform and have it processed by an independent dispute settlement body: